Glancing at the Yahoo business headlines today, I came across an article about annoyed Starbucks employees complaining about heavy workloads, excessive demands being made on them, increases in drive through orders and a host of other issues. Obviously, the head honchos in the boardroom are sadly unaware of how things work outside the United States. Returning from a local diagnostic center halfway between Gurney Plaza and Georgetown that screened my blood for cholesterol and glucose, we decided to stop in at a well furnished Starbucks for a french press. ironically, it’s in the lobby of Penang’s largest hospital and my prior experience visiting the Starbucks in Diane’s old employer’s lobby (a large San Francisco hospital) made me think twice about stopping. Constantly crowded, waiting twenty minutes for a grande latte wasn’t an uncommon occurrence. But alas, this is Malaysia.
Sharply contrasting the retail world we left two years ago, Starbucks in Penang cracks me up. Not even opening until 8 AM or later, Malaysians are not morning people, have no interest in a morning jolt of caffeine and would just as soon spend their mornings doing whatever it is they do instead of waiting on long lines, spending exorbitant sums of money on overpriced western products and then hanging out all morning long. Choosing just about any seat you want, a mid morning visit is an almost surreal experience where bored-shitless employees are so happy to see a customer, they’ll even give you the eight cup French press even though you ordered the smaller one (and paid the lower price). Unclear why or how the company wants to invest in a market where employees sleep on the job while their American counterparts slave away, it’s one of Malaysia’s fun quirks that we’re sucking up before making the next move to Thailand in a few weeks.